Tips for passing Salesforce Certified Field Service Lightning Consultant

Today (26th September'2018), I have successfully passed Salesforce Certified Field Service Lightning Consultant exam. Here are few tips to pass the exam.

Exam Outline

• Content: 60 multiple-choice/multiple-select questions * (5 unscored questions will be added)
• Time allotted to complete the exam: 90 minutes (time allows for unscored questions)  
• Passing Score: 70%  
• Registration fee: USD 200, plus applicable taxes as required per local law 
• Retake fee: USD 100, plus applicable taxes as required per local law 
• Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. 
• References: No hard-copy or online materials may be referenced during the exam. 
• Prerequisite(s):  Salesforce Certified Administrator credential and Salesforce Certified Service Cloud Consultant credential.

I have faced 65 questions and regarding the complexity level it is easier as compared to Sales Cloud, Service Cloud certifications.

Preparation

I have attended Salesforce training for during month of August and here is following points which I have used during my preparation.

• Prepare for Your Field Service Lightning Consultant Credential trailmix - Great content which covers 100% in all sections including hands on org with complete workbook.

• Field Service Certification Training partner portal private chatter group to access training materials, presentation and exercise guide.
• Field Service Experts group to meet with experts.

Core Data Model

 

(above 2 images referred from Salesforce documents)

Topics I have received on Exam

• Managing assets and preparing BoM (Billing of material) from asset hierarchy.
• Sequence of configuring Milestones, Entitlement Process, Entitlements, Create Case
• Entitlement Models (Entitlements only, Entitlements + Service Contracts, Entitlements + Service Contract + Line Items)
• Configuring and use case of product specific entitlements
• Use of entitlement templates for predefined support contracts.
• Customer support interactions through Cases and Work Orders and their life cycle.
• Use Cases of relating Work Orders to Asset, Account, Contacts.
• Use case of using preferred resource.
• Updating Work Order when all work order line items are complete.
• Updating Case status on work order closure
• Scenarios of signature capturing at client location.
• Creating follow up task or service appointment and relating with parent.
• Attaching knowledge article to work order or work order line item which can be used in client location
• Use case of maintenance job
• Work Order process
• Use case on linking Work Order with Asset
• Service reports and when to use what
• Tracking of product consumed, product transfers, shipments
• Use of operating hours at resource and service appointment
• Skills and Work Types
• Scheduling optimization - Scheduling policies (Customer First, Soft Boundaries, High Intensity) which can be changed from
• Gantt
• per object for Appointment Booking
• for optimization request
• Marking active resources
• Finding minimum travel from home
• Work Rules and Service Objectives
• Global Actions for upsell opportunities
• Emergency Dispatch configuration
• Use of Contracts for capacity based resource allocation
• Use of external workforce
• Enabling status transition
• Location Management
• FSL Mobile Setup - changing color, logo, using knowledge, using quick actions
• In door service appointment
• Single and Bulk appointment scheduling
• Fixing overlaps

Hope, this will help you to prepare for the exam.